Support

How can we help?

Try the common fixes below, read the FAQ, or send us a message.

The pendant will not connect

Make sure Bluetooth is on and that the official Fieldy app is not holding the pendant (turn off its Nearby devices permission). Then use Settings → Pendant → Reconnect.

"Waiting for your AI server"

The phone cannot reach your server right now (for example away from home Wi-Fi). Nothing is lost: the conversation finishes on its own when the server answers. Retry now tries at once.

No computer audio on the Mac

Allow Private Fieldy in System Settings → Privacy & Security → Screen & System Audio Recording, then start a new recording.

Firmware update

Updates are refused while recording or syncing. Keep the phone close to the pendant until the app reports the result.

Contact support

Please do not send recordings or transcripts. To delete your account, use this form.

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For example "Pixel 8, Android 15" or "MacBook, macOS 15".

What happened, and what did you expect? Please do not include recordings or transcripts.

Or email support@ai-eh-by.ca